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(800)214-1TSI or (800)-214-1874
Virus Removal
Anti-Virus Software
Do you receive strange dialog boxes or message boxes that appear
on the screen?
Do you hear strange sounds or music playing from the speakers?
Has a program disappeared from your computer that you did not
uninstall?
Are you unable to start your computer because certain critical
system files are missing?
Does your computer spontaneously restart unexpectedly?
If you answered yes to any of these questions, your computer is
probably infected by a virus.
Computers connected to the internet are under constant attack by
viruses, once your computer is infected the virus will usually
attempt to send itself to your friends, family, and associates
by accessing your email address book.
What is a Virus?
A virus is a common type of malicious code and is usually placed
on a file. A virus can damage or alter data and programs on a
computer without permission or knowledge of the user. The goal
of a virus varies from gaining unauthorized access to completely
disabling a computer. A virus is typically delivered through
email, but also IRC channels and websites can place viruses on a
computer.
Computer Guru To Go can install Anti-Virus software on your
computer to protect and remove viruses from your computer.
Call us anytime; we are available to serve you 24 hours a day, 7
days a week.
Tips And Suggestions
Virus Protection
Install anti-virus software to prevent and remove viruses.
Install firewall software to block worms.
Update your operating system to remove security vulnerabilities.
Do not click on links within the e-mail. This may download
viruses from a website.
Do not click on a link inside a pop-up window. Clicking on the
link may install a virus on your computer.
Disable images in Outlook and Outlook Express to eliminate
viruses that are imbedded within the e-mail message. With
Outlook Express, click on Tools and select Options, click on the
Security tab, and check Block images and other external content
in HTML e-mail, then click OK.
Do not open email attachments before checking the source, even
if it appears to come from someone you know. 97 percent of
people who received a virus through an e-mail attachment got it
from someone they knew.
Use caution when downloading files from the Internet, especially
freeware or shareware programs such as screensavers and games.
Ensure that the source is legitimate and reputable.
Never click on Agree or OK to close a window on your web
browser, doing so may download a virus on your computer.
Instead, click on the X in the upper right hand corner of the
window or press the Alt+F4 buttons to close the window.
Sometimes you may be unable to remove a virus because it is in
use. Usually the virus can be easily removed by running your
anti-virus software in safe mode.
To access safe mode, restart your computer and immediately start
tapping the F8 key to access the boot menu. Once you are at the
boot menu, if necessary select Safe Mode by using the Arrow
keys, then press the Enter key.
Once your computer has booted into safe mode run your anti-virus
software. After the virus has been removed restart your computer
to boot into normal mode.
Note: When booting into safe mode you may be asked for an
Administrator password, unless you setup an administrator
account just leave it blank and proceed.
If the virus was executed, it will usually damage your computer.
If so, you will need to repair the damage that the virus did to
your computer. Note the name of the virus and go to the McAfee
or Norton website and download the virus removal tool for that
virus. Double click on the removal tool and it should repair the
damage.
If a virus removal tool is not available, you will have to
manually repair the damage. Do a search for the virus at the
McAfee or Norton website to receive instructions on how to
manually remove the virus.
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